Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your personal information.
Our Commitment to Privacy
Textile Zone is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our services.
Last Updated: September 2025
Information We Collect
- Personal Information: Name, email address, phone number, shipping address
- Business Information: Company name, GST number, business address
- Order Information: Product preferences, order history, payment details
- Communication Data: WhatsApp messages, emails, phone call records
- Website Data: Browser type, IP address, pages visited, time spent
How We Use Your Information
- Process and fulfill your wholesale orders
- Communicate about products, prices, and availability
- Provide customer support and assistance
- Send catalogs and product updates
- Improve our products and services
- Comply with legal and regulatory requirements
Information Sharing
- We DO NOT sell your personal information to third parties
- Share with shipping partners for delivery purposes only
- Provide to payment processors for transaction processing
- Disclose when required by law or legal process
- Share with manufacturers only for order fulfillment
Data Security
- SSL encryption for all data transmission
- Secure servers with regular security updates
- Limited access to personal information
- Regular security audits and monitoring
- Safe disposal of obsolete data
Data Retention
- Order information: 7 years for tax and legal compliance
- Customer accounts: Until account deletion requested
- Communication records: 3 years for service improvement
- Website analytics: 2 years for business analysis
- Marketing data: Until unsubscribe request
Your Rights
- Access: Request copies of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request removal of your personal data
- Objection: Object to processing of your data
- Portability: Transfer your data to another service
Cookies & Tracking
- Essential cookies for website functionality
- Analytics cookies to improve user experience
- No third-party advertising cookies
- You can disable cookies in your browser settings
- Some features may not work without cookies
International Transfers
- Data primarily stored in India
- International shipping requires sharing delivery addresses
- Appropriate safeguards for cross-border transfers
- Compliance with applicable data protection laws
Children’s Privacy
- Services not intended for children under 18
- We do not knowingly collect data from minors
- Parent/guardian consent required for minors
- Contact us if you believe we have data from a minor
Communication Channels
📱 WhatsApp Communications
When you contact us via WhatsApp (+91 7406667101), we collect and store your messages, phone number, and profile information to provide customer service and process orders.
📧 Email Communications
Email communications (support@textilezone.in) are stored securely for customer service, order processing, and business record keeping.
📞 Phone Conversations
Phone call records may be maintained for quality assurance and order verification purposes.
🌐 Website Interactions
We track website usage to improve user experience and provide better service to our wholesale customers.
🛡️ Privacy Questions?
Have questions about our privacy practices or want to exercise your data rights? Our team is here to help.
🇮🇳 Legal Compliance
We comply with applicable Indian data protection laws and industry best practices for data security.
📋 Policy Updates & Changes
🔔 Notification of Changes
We will notify you of any material changes to this Privacy Policy by posting the updated policy on our website and updating the “Last Updated” date.
📧 Direct Communication
For significant changes that affect how we use your data, we will send direct notifications via email or WhatsApp.
⏰ Effective Date
Updated policies become effective 30 days after posting, giving you time to review changes.
Version History
- September 2025:
- Future updates will be listed here
Ready to Shop with Confidence?
Now that you understand how we protect your privacy, explore our extensive collection of wholesale textiles