Terms & Conditions
Please read these terms carefully before placing your order with Textile Zone
Important Information
By placing an order through call, WhatsApp, SMS, email, or our website, you agree to these Terms & Conditions. Please ensure you understand all policies before making a purchase.
No Return or Exchange Policy
- We do not offer returns or exchanges
- All products are 100% branded, good quality, and trending items
- Each item is thoroughly checked under camera surveillance before shipping
International Shipments
- We are not liable for duty or import charges on international shipments
- Charges vary by country, so please enquire with your local courier service
Parcel Handling Instructions
- Record a video 📷 while opening the parcel 📦 to document its condition upon arrival
Returned Parcels
- If a parcel is returned to our Surat office 🏢, the shipping charges (to and from) must be paid by the buyer
- Only the dress cost and GST amount will be adjusted in the next order
Lost Parcels
- We are not responsible if an order is lost in transit
- Our responsibility is to ship the parcel and provide tracking details
Product Availability & Refunds
- In rare cases, a product may become unavailable even after payment
- In such cases, we offer easy refunds or adjustments in your next order
Jurisdiction
- Terms are governed by the laws of India
- Jurisdiction will be exclusively in Surat, India
Order Confirmation
- Orders are confirmed only after payment 💵 and product availability checks 🧾
Acceptance of Terms
- Orders via call, WhatsApp, SMS, email, or website 📲 will be placed only if the customer agrees 👍 to these Terms & Conditions
Quality Assurance
🔍 Pre-Shipping Inspection
Every product is carefully inspected under camera surveillance before shipping to ensure you receive only the best quality items.
📋 Brand Verification
All our products are 100% branded and authentic, sourced directly from trusted manufacturers in Surat.
📈 Trending Collections
We stock only the latest trending items to keep you ahead in fashion.
📞 Need Help?
If you have questions about our terms or need clarification on any policy, our team is here to help.
Mon-Sat: 11 AM to 7 PM IST
📋 Order Acknowledgment
By proceeding with your order, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.
Website Orders
WhatsApp Orders
Phone Orders
Email Orders
All order channels require your agreement to these terms before order placement.
Ready to Shop with Confidence?
Now that you understand our terms, explore our extensive collection of wholesale textiles