Terms & Conditions

Quality assurance and product guidelines for our wholesale textile products. Please read these terms carefully before placing your order with Textile Zone. By placing an order through call, WhatsApp, SMS, email, or our website, you agree to these Terms & Conditions. Please ensure you understand all policies before making a purchase.

🚫

No Return Policy

  • We do not accept returns on any products
  • All sales are final once shipped
  • This ensures competitive wholesale pricing
  • Focuses on maintaining fresh inventory
Why No Returns? As a wholesale business, this policy allows us to offer you the best prices and maintain high inventory turnover.
🔍

Pre-Shipping Quality Check

  • 100% products inspected before dispatch
  • Camera surveillance during packing process
  • Quality verification by trained staff
  • Defect identification and removal
  • Brand authenticity confirmation
Our Guarantee: Every item is checked for quality, brand authenticity, and condition before leaving our warehouse.
🔄

Exchange Eligible Cases

  • Manufacturing Defects: Print errors, stitching issues
  • Wrong Item Sent: Different product than ordered
  • Missing Items: Incomplete order shipment
⚠️ Important: Issues must be reported within 30 minutes of delivery with supporting evidence.
⚠️ Parcel Condition: If parcel is torn or wet, DO NOT accept delivery First Call us immediately before taking parcel.
📱

Required Documentation

  • Unboxing Video: Record while opening the parcel
  • Clear Photos: Show the defect or damage clearly
  • Order Details: Invoice number and item code
  • Timeline: Report within 30 minutes of delivery
Pro Tip: Always record unboxing videos for your protection and faster resolution.
⚡

Exchange Process

  • Step 1: Contact us immediately with evidence
  • Step 2: Our team reviews your case within 24 hours
  • Step 3: If approved, defective item must be sent back
  • Step 4: Replacement item shipped after receiving defective item
Timeline: Approved exchanges are processed within 3-5 business days after receiving the defective item.
❌

Non-Eligible for Exchange

  • Change of mind or preference
  • Color variation on different devices
  • Size selection errors by customer
  • Normal fabric characteristics (texture, drape)
  • Issues reported after 30 minutes
  • Products used or altered in any way
Note: Please check all specifications carefully before ordering to avoid disappointment.
📦

Shipping Related Issues

  • Lost Packages: Same product will be delivered again
  • Wrong Address: Customer responsibility for accurate details
  • Delivery Delays: Caused by courier service, not Textile Zone
  • International Duties: Customer pays all customs and duty charges
Tracking: We provide complete tracking details for all shipments.
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Special Circumstances

  • Bulk Orders: Additional quality checks for large quantities
  • Repeated Issues: Enhanced inspection for future orders
  • Festival Seasons: Extended processing time during peak periods
Priority: Long-term wholesale customers receive expedited service.
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How to Report Issues

  • WhatsApp: +91 7406667101 (Fastest response)
  • Email: support@textilezone.in
  • Phone: Direct call during business hours
  • Include: Order number, photos/videos, description
Response Time: WhatsApp messages answered within 2-4 hours during business hours.

Quality Assurance Process

🏭 At the Manufacturer

Products are initially inspected at our partner manufacturers in Surat before being sent to our warehouse.

📋 Warehouse Inspection

Each item undergoes a secondary quality check upon arrival at our facility, ensuring only perfect pieces proceed to inventory.

📷 Pre-Shipping Check

Before packing, every item is inspected under camera surveillance to document the condition and quality.

📦 Packaging Standards

Products are carefully packed with protective materials to prevent damage during transit.

🛠️ Need Assistance?

Have a quality issue or need to report a problem? Our customer support team is ready to help resolve your concerns quickly.

💬 Report Issue

⏰ Response Times

WhatsApp: 2-4 hours

Email: 6-12 hours

Working Hours: Mon-Sat, 11 AM – 7 PM IST

💡 How to Avoid Issues

📱 Check Specifications

Carefully review product details, fabric type, and measurements before ordering.

📞 Ask Questions

Contact us before ordering if you have any doubts about products or specifications.

📍 Accurate Address

Provide complete and correct shipping address to avoid delivery issues.

📹 Record Unboxing

Always record while opening packages for evidence in case of issues.

🎯 Pro Tips for Wholesale Buyers

  • Order sample pieces first for new designs
  • Maintain good communication throughout the order process
  • Understand that wholesale prices reflect final sale policies
  • Build long-term relationships for better service